Insights
Field notes on redesigning work around AI — first principles, honest about what’s hard, useful whether or not we ever work together.
The two AI mistakes that cost the most
Both mistakes are invisible at the level of a tool and obvious at the level of a step.
Hours saved is not cash: measuring AI value honestly
Twenty minutes saved per person per day is not a number a CFO can bank.
- Pillar
Why most AI pilots die before production
The pilot worked. That was never the question the organisation needed answered.